Telecaller Outbound

Job Title: Customer Service Representative (CSR) – International Inbound/Outbound Process (USA)
Location: Pune, India (On-site)
Work Type: Full-time | Night Shift (US Process)

About the Role
We are seeking a highly motivated and confident Customer Service Representative (CSR) for our international inbound process. The role involves handling inbound calls, engaging in cold calling, and providing excellent communication support for USA-based clients.

Key Responsibilities:
Handle inbound/outbound calls from US-based clients/customers in a professional and courteous manner.
Conduct outbound cold calls as needed to generate leads, follow up on inquiries, and promote services.
Build rapport with potential clients and effectively communicate company offerings. Listen to customer needs, provide accurate information, and resolve queries. Maintain call records, update CRM systems, and ensure data accuracy.
Meet daily/weekly calling and conversion targets.
Collaborate with the team to achieve overall process goals.

Requirements:
Excellent command of spoken and written English (US accent preferred).Prior experience in international BPO/CSR/tele-calling (US or UK process) is an advantage. Ability to handle cold calling with confidence and resilience. Strong interpersonal skills with persuasive communication ability. Comfortable working in night shifts (US timings).Basic computer knowledge and ability to work with CRM tools.

Perks & Benefits: Attractive salary with performance-based incentives. Opportunity to work in an international process. Training and development support to enhance skills. Growth opportunities within the company.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Telecaller Outbound job

1. What is the eligibility criteria to apply for this Telecaller Outbound job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Telecaller Outbound job?
   Ans: This Telecaller Outbound job will have 5 working days.
4. Are there any charges applicable while applying or joining this Telecaller Outbound job?
   Ans: No, there is no fee applicable for applying this Telecaller Outbound job and during the employment with the company, i.e., Panacea Global Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller Outbound role?
   Ans: There is an immediate opening of 2 Telecaller Outbound at Panacea Global Services Private Limited
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller Outbound job?
   Ans: This Telecaller Outbound job has Night Shift.