Telecaller

13,000 - 20,000 /month*

Zerivon Technology Private Limited

Garia, Kolkata

₹5,000 incentives included

6+ months Experience in Customer Support / TeleCaller

50 Openings

Incentives included

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

Females Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

We are looking for a Telecaller to join our team at Zerivon Technology Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹ 13,000 - ₹ 20,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Telecaller job

What are the eligibility criteria for this Telecaller job?
Ans : Candidates should have a 12th Pass and above qualification with 1-7 years of experience for this Telecaller job offered by Zerivon Technology Private Limited in Garia, Kolkata.
What salary is offered for this Telecaller job?
Ans : The salary for this Telecaller job ranges between ₹13,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Garia, Kolkata.
How many vacancies are there for this Telecaller job?
Ans : There are 50 vacancies for this Telecaller role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-7 years of experience are eligible to apply for this Telecaller role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Telecaller position is Garia, Kolkata.
What makes this Telecaller job a good opportunity?
Ans : This Telecaller job is a good opportunity as it offers a salary between ₹13,000-₹20,000 per month. This is a Full Time job and has 50 openings.