A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 20,000 /month
Vfm Motors Private Limited
Ulsoor, Bangalore
1 - 5 years Experience in Customer Support / TeleCaller
Full Time
Department: Service
Location: VFM Honda
The Service Telecaller is responsible for customer calling related to service reminders, follow-ups, feedback collection, and appointment confirmations to ensure high customer satisfaction and service retention.
Call customers for periodic service reminders (free/paid services).
Confirm service appointments and reschedule if required.
Inform customers about due services, offers, and AMC/service campaigns.
Collect post-service feedback from customers.
Address minor concerns and escalate major issues to the Service Advisor or Service Manager.
Update feedback and complaints in the CRM system.
Follow up with inactive customers and encourage them to return for service.
Promote value-added services, AMC, extended warranty, and service packages.
Update customer calling status, remarks, and appointment details in the system.
Ensure accurate customer contact details and service history records.
Coordinate with Service Advisors and Workshop team for customer follow-ups.
Inform customers about service status, delivery timelines, and delays (if instructed).
Maintain daily calling reports.
Achieve calling, appointment booking, and customer retention targets.
Good communication skills (Kannada mandatory; English/Hindi preferred)
Polite, patient, and customer-oriented approach
Basic computer & CRM knowledge
Ability to handle customer objections professionally
10+2 / Graduate preferred
Fresher or experience in automotive/service calling preferred
Number of calls per day
Appointment conversion rate
Service retention %
Customer feedback score
