Key ResponsibilitiesTelecallers manage both inbound and outbound calls, with specific tasks varying by industry and whether the role is sales or support-oriented: Handle Calls: Initiate outbound calls to potential customers (cold calling) and answer incoming calls from clients with inquiries or complaints.Product Knowledge: Provide detailed information about products or services, staying updated on features, benefits, and pricing.Sales & Lead Generation: Promote products/services, persuade customers to make purchases, generate new leads, and set appointments for sales teams to close deals.Customer Service: Address customer concerns, resolve issues promptly, and ensure a high level of customer satisfaction.Documentation & Data Entry: Maintain accurate and detailed records of customer interactions, transactions, and feedback in a CRM system or database.Meet Targets: Strive to achieve daily, weekly, and monthly call volumes, sales targets, or performance metrics.Follow Scripts/Guidelines: Follow communication scripts and company guidelines while remaining adaptable to customer responses. Required Skills and QualificationsA successful telecaller needs a combination of soft skills and basic technical proficiency: Communication: Excellent verbal communication skills are essential, along with active listening abilities and professional telephone etiquette.Interpersonal Skills: Patience, empathy, a positive attitude, and the ability to handle rejection professionally are crucial.Problem-Solving: Strong problem-solving skills to address customer issues and provide suitable solutions.Technical Skills: Basic computer knowledge and familiarity with CRM software or other telecommunication tools for data entry and record-keeping.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.
More about this Telecaller job
What is the eligibility criteria to apply for this Telecaller job?
Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Telecaller job?
Ans: This Telecaller job will have 6 working days.
Are there any charges applicable while applying or joining this Telecaller job?
Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Subramaniyam Vinothkumar.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Telecaller role?
Ans: There is an immediate opening of 2 Telecaller at Subramaniyam Vinothkumar
Who can apply for this job?
Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
A Naukri Group company
LoginHire Local Staff
10,000 - 20,000 /month
Subramaniyam Vinothkumar
Puzhuthivakkam, Chennai
6 - 12 months Experience in Customer Support / TeleCaller
Full Time
