Customer Relationship Manager

18,800 - 23,800 /month

Bizmarg Consulting Services Private Limited

Velachery, Chennai

0 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Languages: Malayalam, Kannada

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF

Key Responsibilities

1. Manage Customer Relationships

- Serve as the primary point of contact for customers.

- Build and maintain long-term relationships.

2. Handle Inquiries and Complaints

- Respond promptly and professionally to customer inquiries.

- Resolve issues with a solution-oriented approach.

- Escalate complex matters and ensure timely closure

3. Provide Product & Service Information

- Educate customers on products, services, and offers.

- Assist customers in making well-informed decisions.

4. Follow-Up & Customer Satisfaction

- Conduct follow-up calls post service or purchase.

- Collect feedback and coordinate improvements.

5. Maintain Accurate Records

- Log all interactions and updates in the CRM system.

- Maintain accurate reports and histories.

6. Support Sales Activities

- Identify opportunities for cross-sell/up-sell.

- Assist with order placement, shipment updates, and process explanation.

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

What is the eligibility criteria to apply for this Customer Relationship Manager job?
Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18500 - ₹23500 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Customer Relationship Manager job?
Ans: This Customer Relationship Manager job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Relationship Manager job?
Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Bizmarg Consulting Services Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Relationship Manager role?
Ans: There is an immediate opening of 2 Customer Relationship Manager at Bizmarg Consulting Services Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Relationship Manager job?
Ans: This Customer Relationship Manager job has Day Shift.