Telecaller

Key Responsibilities

Telecalling & Communication

• Make outbound calls and handle inbound calls from provided leads

• Communicate clearly and professionally in English, Gujarati, and Marathi

• Explain company products/services and answer customer queries

• Follow up with leads and maintain regular communication

• Update call details and customer information in the CRM system

Back Office & Administrative Work

• Perform internal office paperwork and documentation

• Maintain and update records, reports, and data accurately

• Coordinate with internal teams for smooth workflow

• Handle basic data entry and file management

CRM & Reporting

• Update customer and lead details in the CRM software

• Maintain daily call reports and follow-up status

• Ensure data accuracy and confidentiality

Required Skills & Qualifications

• Fluency in English, Gujarati, and Marathi (spoken; written is an advantage)

• Basic knowledge of CRM software

• Proficiency in MS Word and MS Excel

• Good communication and interpersonal skills

• Basic computer knowledge and typing skills

• Ability to multitask and manage time effectively

Experience

• Fresher or experienced candidates can apply

• Prior experience in telecalling or back office work will be an added advantage

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.