Telecaller

Job Responsibilities:

• Review cases, analyze facts, and gather necessary documentation to support dispute resolution.

• Communicate effectively with all parties to understand concerns, negotiate solutions, and achieve mutually acceptable outcomes.

• Coordinate with internal legal teams, compliance, and stakeholders throughout the dispute resolution process.

• Maintain accurate records of all cases, communications, and outcomes for reporting and compliance purposes.

• Provide recommendations to management on risk mitigation and best practices in dispute resolution.

• Ensure adherence to legal, regulatory, and organizational policies during all stages of case management.

Requirements:

• Bachelor’s degree in Law (LLB) or related field.

• Proven experience in arbitration, conciliation, or legal dispute management, preferably in the banking or financial sector.

• Strong negotiation, communication, and interpersonal skills.

• Ability to handle sensitive situations with professionalism and discretion.

• Good analytical, problem-solving, and decision-making abilities.

• Knowledge of banking regulations, consumer protection laws, and dispute resolution frameworks is preferred.

Skills:

• Effective verbal and written communication

• Conflict resolution and negotiation

• Case documentation and reporting

• Stakeholder management

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.