Telecaller

We are looking for a Telecaller to join our team at Knowledge Marine & Engineering Works Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2C Sales. The role offers ₹15000 - ₹25000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the day shift.

• Manage stationery, pantry, housekeeping, office supplies, and general administrative requirements.

• Coordinate administrative indents, procurement, and vendor follow-ups.

• Maintain administrative records, invoices, service documents, and MIS.

• Support employee onboarding, events, meetings, and internal office activities.

• Assist HR with employee documentation and HRMS-related coordination.

Facility Management

• Coordinate housekeeping, security, maintenance, pest control, repairs, and other facility services.

• Monitor office infrastructure, cleanliness, safety, and overall workplace upkeep.

• Coordinate with external vendors/service providers and ensure timely resolution of issues.

• Maintain AMC/service records and facility-related documentation.

• Identify facility requirements proactively and escalate critical issues to management.

Travel & Logistics

• Coordinate employee/guest travel, accommodation, transportation, and related arrangements.

• Liaise with hotels, travel agencies, transport providers, and other vendors.

Desired Skills

• Excellent communication and interpersonal skills.

• Strong coordination, follow-up, and multitasking abilities.

• Professional and presentable personality.

• Good command of MS Office (Excel, Word, Outlook).

• Strong administrative and vendor-management skills.

• Ability to work independently and handle multiple priorities.

• High level of discipline, ownership, confidentiality, and attention to detail.

Qualification

Graduate in any discipline with 2–5 years of relevant experience in Reception / Administration / Facility Management / HR & Admin.

Key KPIs

• Efficient reception and visitor management.

• Timely completion of administrative requirements.

• Effective facility and vendor management.

• Office cleanliness, maintenance, and workplace readiness.

• Accurate documentation and MIS.

• Timely resolution of employee and facility-related requests.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.