Telecaller

Telecaller / Telecalling Executive – Mortgage Assurance

Company: Mortgage Assurance

Job Type: Full-Time

Experience: 0–2 Years

Location: [Mumbai / Thane / Remote]

Industry: Banking & Financial Services / Mortgage

Department: Sales / Telecalling

Employment Type: Full-Time

Key Responsibilities

• Make outbound calls to prospective customers and leads.

• Generate and qualify leads through telecalling.

• Understand customers' basic mortgage and financing requirements.

• Explain Mortgage Assurance services in a professional manner.

• Schedule appointments for Mortgage Agents.

• Follow up with potential clients through calls and messages.

• Handle basic customer queries and objections.

• Maintain accurate lead and customer information in the CRM.

• Achieve daily, weekly, and monthly calling and appointment targets.

• Coordinate with the sales and mortgage team for lead follow-up and conversion.

• Maintain professional communication with all prospective clients.

Candidate Requirements

• Excellent English communication and interpersonal skills.

• Confident and professional telephone etiquette.

• Comfortable making outbound calls and speaking with new customers.

• Strong convincing and follow-up skills.

• Basic knowledge of MS Office, CRM, and internet applications.

• Ability to work with sales targets.

• Positive attitude and willingness to learn.

• Previous experience in telecalling, telesales, customer service, banking, insurance, or financial services is an advantage.

• Freshers with good communication skills can apply.

Required Skills

Telecalling | Cold Calling | Lead Generation | Telesales | Appointment Setting | Customer Handling | Follow-up | Sales | CRM | Communication Skills | Lead Qualification | Objection Handling

Key Performance Indicators

• Daily outbound calls

• Qualified leads generated

• Appointments scheduled

• Lead follow-ups completed

• Appointment conversion

• Monthly target achievement

• CRM data accuracy

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.