Telecaller

15,000 - 18,000 /month

Fingain Digi Solution Services Limited

Sector J Aliganj, Lucknow

1 - 6 years Experience in Customer Support / TeleCaller

4 Openings

Full Time

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Telecaller to join our team at Fingain Digi Solution Services Limited. The role offers ₹15000 - ₹18000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Telecaller job

Who is eligible to apply for this Telecaller job at Fingain Digi Solution Services Limited?
Ans : Candidates should have a Graduate and above qualification for this Telecaller job offered by Fingain Digi Solution Services Limited.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹18,000 per month in this Telecaller position.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector J Aliganj, Lucknow.
How many vacancies are there for this Telecaller job?
Ans : There are 4 vacancies for this Telecaller role.
Is this job open for all genders?
Ans : Yes, this Telecaller job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Telecaller position is Sector J Aliganj, Lucknow.
What makes this Telecaller job a good opportunity?
Ans : This Telecaller job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 4 openings.