Handle inbound and/or outbound customer calls professionally.
Communicate with customers in Telugu and Kannada as per their requirement.
Understand customer queries, complaints, and requests.
Provide accurate information and suitable solutions.
Maintain a polite, professional, and positive attitude while speaking with customers.
Record customer interactions and update details in the CRM/system.
Escalate unresolved or complex issues to the appropriate department.
Follow company policies, processes, and quality standards.
Meet assigned daily/monthly targets, productivity, and customer satisfaction goals.