Telecaller

We are looking for a Telecaller to join our team at BPO/KPO. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹10,000 - ₹23,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6 months of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Process: Medical Billing-Blended Process (70% Voice & 30% back office)

Job Descriptions: Need to handle medical billing Insurance related queries via calls and Backoffice.

Communication: Average to Good communication skills are needed.

Qualification: HSC Fresher/Graduate Fresher’s/3 Years of Diploma can apply.

Shift Timing:

•5.00 PM to 2.00 AM

•6.00 PM to 3.00 AM

•8:00 PM TO 5:00 AM

Training Shift Timing (Approximately 45 Days):

•6.00 AM to 3.00 PM

•1.00 PM to 10.00 PM

One Side Home Pickup or Drop would be available as per the shifts.

Week offs: Saturday and Sunday fixed offs.

Rounds of Interviews: Hr, Voice & Accent, and Operation Rounds.

Age Criteria: up to 42 years.

HR Madhu : 8655655216

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.