Outbound Calling:
Initiate calls to customers with overdue payments to remind them and discuss payment options.
Negotiation:
Discuss and negotiate repayment plans and terms with customers to facilitate debt recovery.
Record Keeping:
Maintain accurate and up-to-date records of all collection activities, customer conversations, and payment commitments in the company's database or CRM system.
Issue Resolution:
Address customer inquiries and resolve issues related to billing, payment options, and their accounts.
Follow-Up:
Follow up on payment commitments made by customers and ensure timely payments are received.