A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 14,000 /month
Lobo Staffing Solutions Private Limited
Kandivali (West), Mumbai
6 - 48 months Experience in Customer Support / TeleCaller
Full Time
Contract
Job Overview
We are looking for a CRM Inbound Executive to manage customer interactions, handle inbound calls and emails, coordinate with internal teams, and ensure timely resolution and closure of customer cases.
Key Responsibilities
Handle inbound customer calls and emails and address customer queries professionally.
Follow up with the Sales Team and concerned departments for case resolution and status updates.
Make outbound calls for case verification and closure confirmation.
Monitor pending/ageing cases and ensure timely closure within defined TAT.
Maintain accurate case records and update CRM systems.
Prepare and maintain daily/weekly MIS reports.
Coordinate with internal teams to ensure effective customer service and resolution.
Required Skills
Excellent verbal and written communication skills.
Good customer-handling and follow-up skills.
Basic knowledge of MS Excel and Email.
Good coordination and problem-solving abilities.
Ability to manage multiple cases and meet deadlines.
Knowledge of CRM/SFDC will be an added advantage.
Eligibility
Graduate in any discipline.
0–2 years of experience in CRM, Customer Service, Telecalling, Email Support, or similar roles.
Freshers with good communication skills may also apply.
Key Skills: Customer Service | CRM | Inbound Calls | Outbound Calls | Email Handling | Case Management | Follow-up | MIS | MS Excel | Communication Skills
