Telecaller Inbound

18,000 - 75,000 /month*

Conviction Hr

Malad (West), Mumbai

₹25,000 incentives included

0 - 6+ years Experience in Customer Support / TeleCaller

99 Openings

Incentives included

Full Time

Skills Required

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, PF

PAN Card, Aadhar Card, Bank Account

Job Description

Role: International BPO Executive / Customer Support Associate

Job Responsibilities

Handle international customer calls, emails, and chats professionally.

Resolve customer queries related to products, services, billing, technical support, and complaints.

Provide excellent voice and non-voice support to international clients.

Maintain high levels of customer satisfaction and service quality.

Follow company SOPs, scripts, and compliance guidelines.

Update customer details and case status in CRM/ERP systems.

Meet daily KPIs, quality targets, and SLA timelines.

Escalate unresolved issues to the concerned department.

Work in 24/7 rotational shifts as per international time zones.

Ensure clear communication with global customers in English.

Required Skills

Excellent English communication

Customer handling skills

Problem-solving ability

International voice/non-voice process knowledge

Basic computer & MS Office knowledge

CRM / ticketing tools

Teamwork and adaptability

Time management

Eligibility

Any graduate / undergraduate

Freshers and experienced both can apply

Experience in international voice process, chat, email, or backend support is preferred

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Telecaller Inbound job

What skills and experience do you need for this Telecaller Inbound job?
Ans : To apply for this Telecaller Inbound job, candidates should have skills like International Calling, Query Resolution, Non-voice/Chat Process along with 0-7 years of experience.
What salary is offered for this Telecaller Inbound job?
Ans : The salary for this Telecaller Inbound job ranges between ₹18,000-₹75,000 per month.
What shift and timings does this job follow?
Ans : This Telecaller Inbound job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Malad (West), Mumbai.
How many vacancies are there for this Telecaller Inbound job?
Ans : There are 99 vacancies for this Telecaller Inbound role.
Is this job open for all genders?
Ans : Yes, this Telecaller Inbound job is open for both male and female candidates.
What does the role of Telecaller Inbound involve?
Ans : As a Telecaller Inbound, your work will involve skills like International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Telecaller Inbound position is Malad (West), Mumbai.
Who is the right fit for this Telecaller Inbound job?
Ans : A candidate having skills like International Calling, Query Resolution, Non-voice/Chat Process with 0-7 years of experience is the right fit for this Telecaller Inbound job.
What makes this Telecaller Inbound job a good opportunity?
Ans : This Telecaller Inbound job is a good opportunity as it offers a salary between ₹18,000-₹75,000 per month. This is a Full Time job and has 99 openings.