We are looking for a social media escalation to join our team at Bpo. The role offers ₹25,000 - ₹35,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and 0 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.
More about this Social Media Escalation job
Can freshers or experienced candidates apply for this Social Media Escalation role?
Ans : Candidates who have a 12th Pass and above qualification with 0-6 years of experience can apply for this Social Media Escalation role.
What is the salary and job type for this role?
Ans : The salary for this Social Media Escalation job ranges between ₹25,000-₹35,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Social Media Escalation job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Koramangala, Bangalore.
How many vacancies are there for this Social Media Escalation job?
Ans : There are 50 vacancies for this Social Media Escalation role.
Is this job open for all genders?
Ans : Yes, this Social Media Escalation job is open for both male and female candidates.
What are the key responsibilities of this Social Media Escalation job?
Ans : As a Social Media Escalation, key responsibilities include skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Social Media Escalation position is Koramangala, Bangalore.
Who is the right fit for this Social Media Escalation job?
Ans : A candidate having skills like Domestic Calling with 0-6 years of experience is the right fit for this Social Media Escalation job.
What makes this Social Media Escalation job a good opportunity?
Ans : This Social Media Escalation job is a good opportunity as it offers a salary between ₹25,000-₹35,000 per month. This is a Full Time job and has 50 openings.
A Naukri Group company
LoginHire Local Staff
25,000 - 35,000 /month
Bpo
Koramangala, Bangalore
0 - 6 years Experience in Customer Support / TeleCaller
Full Time
