Semi-Voice Executive (Blended)

16,000 - 17,000 /month

Transworld Systems Inc

Vashi, Mumbai

0 - 6 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Night Shift

Job Benefits: Cab

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Semi-Voice Executive (Blended) to join our team at Transworld Systems Inc. The role offers ₹16,000 - ₹17,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 6 months of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Semi-Voice Executive (Blended) job

What skills and experience do you need for this Semi-Voice Executive (Blended) job?
Ans : To apply for this Semi-Voice Executive (Blended) job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Semi-Voice Executive (Blended) job ranges between ₹16,000-₹17,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Semi-Voice Executive (Blended) job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vashi, Mumbai.
How many vacancies are there for this Semi-Voice Executive (Blended) job?
Ans : There are 25 vacancies for this Semi-Voice Executive (Blended) role.
Is this job open for all genders?
Ans : Yes, this Semi-Voice Executive (Blended) job is open for both male and female candidates.
What are the key responsibilities of this Semi-Voice Executive (Blended) job?
Ans : As a Semi-Voice Executive (Blended), key responsibilities include skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Semi-Voice Executive (Blended) position is Vashi, Mumbai.
Who is the right fit for this Semi-Voice Executive (Blended) job?
Ans : A candidate having skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Semi-Voice Executive (Blended) job.
What makes this Semi-Voice Executive (Blended) job a good opportunity?
Ans : This Semi-Voice Executive (Blended) job is a good opportunity as it offers a salary between ₹16,000-₹17,000 per month. This is a Full Time job and has 25 openings.