Responsibilities: • Demonstrates effective, clear, and professional written and oral communication. • Offers support in advertising to sellers registered on Amazon who are active on ads panel. • Monitors the performance of activated advertisements through virtual light account management services. • Delivers prompt and effective service to sellers and merchants, ensuring proper escalation of any issues they may encounter. • Maintains a consistently positive and professional demeanour, presenting the company in a favourable light and adeptly handling sensitive issues. • Demonstrates strong time-management skills, working independently while utilizing departmental resources, policies, and procedures. • Contributes to fostering a positive team environment, proactively assisting team members with challenging interactions when needed.