A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 30,000 /month
Narayana Health Insurance Limited
Jayanagar, Bangalore
0 - 3 years Experience in Customer Support / TeleCaller
Full Time
Key Responsibilities: Customer Onboarding: Assist in the smooth onboarding process of new subscription members, ensuring they understand the value proposition and features of their chosen subscription.
Renewals: Secure timely renewals by working closely with customers to demonstrate the ongoing value of our subscription services.
Customer Engagement: Proactively reach out to customers via calls and other communication channels to understand their needs, address their concerns, and build a rapport that reinforces their loyalty to our brand.
Proactive Upselling: Identify opportunities for upselling and cross-selling additional services or products to increase average revenue per customer, tailoring recommendations based on customer needs and preferences.
Key Performance Indicators (KPIs):
Renewal rate: Maintain high Renewal rates by consistently delivering exceptional customer experiences and addressing customer concerns effectively.
Average Revenue per Customer: Contribute to the growth of average revenue per customer by identifying upselling and cross-selling opportunities and promoting relevant offerings.
