Customer Support Sales Executive

Position: Counter Sales Executive

Key Responsibilities

1. Customer Service

   • Greet and assist customers in a professional and friendly manner.

   • Understand customer requirements and recommend suitable products.

   • Resolve customer queries and complaints politely and efficiently.

2. Sales & Revenue Generation

   • Achieve daily and monthly sales targets.

   • Promote new products, offers, and seasonal items.

   • Upsell and cross-sell products to increase average billing value.

3. Order Taking & Billing

   • Accurately take customer orders.

   • Generate bills through POS/ERP systems.

   • Handle cash, UPI, card, and other payment transactions.

4. Product Knowledge

   • Maintain complete knowledge of all products, ingredients, pricing, and promotions.

   • Explain product features, flavors, and customization options to customers.

5. Display & Merchandising

   • Ensure products are displayed attractively and as per company standards.

   • Monitor stock availability at the counter and refill displays when required.

   • Maintain cleanliness and presentation of the sales area.

6. Inventory & Stock Control

   • Assist in stock counting and inventory management.

   • Report low-stock, damaged, or expired products to the Store Manager.

   • Follow FIFO (First In, First Out) procedures.

7. Order Coordination

   • Coordinate with the production and dispatch teams for customer orders.

   • Ensure timely delivery and collection of advance orders.

8. Documentation & Reporting

   • Maintain sales records and daily reports.

   • Update customer information and order details accurately.

   • Report daily sales performance to the reporting manager.

9. Compliance & SOP Adherence

   • Follow all company policies, SOPs, hygiene, and safety standards.

   • Maintain proper grooming and professional behavior.

   • Ensure confidentiality of company and customer information.

10. Team Coordination

    • Work closely with store staff, production teams, and management.

    • Support store operations during peak business hours.

    • Attend training sessions and implement learned practices.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.