Customer Support Business Development Manager

14,000 - 41,500 /month*

Tata Aia

G.C Avenue, Kolkata

₹10,000 incentives included

6 - 24 months Experience in Customer Support / TeleCaller

99 Openings

Incentives included

Full Time

Skills Required

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Life Insurance

Languages: Hindi, Bengali

Graduate and above

All genders

09:00 AM - 06:00 PM | 5 days working | Flexible Shift

Job Benefits: Insurance, PF, Medical Benefits

Internet Connection, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Business Development Manager to join our team at TATA AIA. The role offers ₹ 14,000 - ₹ 41,500 and involves managing customer calls, delivering outstanding customer service related to Life Insurance. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Flexible shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Business Development Manager job

What skills and experience do you need for this Customer Support Business Development Manager job?
Ans : To apply for this Customer Support Business Development Manager job, candidates should have skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Business Development Manager job ranges between ₹14,000-₹41,500 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Business Development Manager job follows a Flexible shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in G.C Avenue, Kolkata.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Business Development Manager job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Business Development Manager job?
Ans : As a Customer Support Business Development Manager, key responsibilities include skills like Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Business Development Manager job is located in G.C Avenue, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience is ideal for this Customer Support Business Development Manager job.
Why should you apply for this Customer Support Business Development Manager job?
Ans : This Customer Support Business Development Manager job offers a salary between ₹14,000-₹41,500 per month. This is a Full Time opportunity and has 99 openings available.