Sales Executive

We are looking for a Sales Executive to join our team at Khushi Agro Private Limited. The role offers ₹12000 - ₹27000 and involves managing customer calls, delivering outstanding customer service related to FMCG. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Skill

• Leadership & Motivation: Inspiring and guiding teams, setting clear expectations, providing feedback, and building a positive work environment.

• Communication: Clearly conveying instructions, active listening, and mediating conflicts between staff or with customers.

• Conflict Resolution: Handling disputes calmly and effectively to maintain harmony.

• Training & Development: Recruiting, onboarding, and coaching employees to improve skills and performance.

• Customer Service: Empathy, patience, and problem-solving to create exceptional customer experiences. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.