We are looking for a B2B Co-ordinator associate to join our team SPARK DIGITAL INDIA. The role offers 15,000-20000+ Incentives and involves managing customer calls, delivering outstanding customer service related to our existing client+new clients. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed.