Customer Support Sales Co-ordinator

Key Responsibilities

Coordinate with the sales team and customers regarding enquiries, quotations, purchase orders, and order processing.

Follow up with internal departments for order status, production schedules, dispatches, and timely deliveries.

Ensure that customer orders are entered into the system accurately and processed within the agreed timelines.

Regularly follow up on pending orders, quotations, samples, and customer requirements.

Coordinate with the accounts department regarding invoices, outstanding payments, and payment status.

Maintain and update sales records, customer databases, order trackers, and MIS reports.

Prepare and manage sales-related documentation, quotations, purchase orders, invoices, and dispatch details.

Communicate professionally with customers through phone, email, and WhatsApp regarding order updates and pending requirements.

Assist the sales team in tracking repeat orders and ensuring timely follow-ups with existing customers.

Coordinate with production, dispatch, logistics, and accounts teams to resolve order-related issues.

Ensure proper documentation, data accuracy, and timely reporting of sales activities.

Demonstrate accountability, attention to detail, and a strong sense of ownership in completing assigned tasks.

Minimum 2 years of experience in sales coordination, sales support, or a similar role.

Excellent communication skills in English, both spoken and written.

Good working knowledge of MS Excel, MS Word, email, and basic computer applications.

Strong organisational, follow-up, coordination, and multitasking skills.

Ability to maintain accurate records and handle multiple orders simultaneously.

Professional, polite, proactive, and comfortable coordinating with customers and internal departments.

Prior experience in a B2B business or manufacturing company is highly desirable.

Experience in order processing, sales documentation, and MIS reporting will be an advantage.

Resides within 30–45 minutes commuting distance from Andheri West, Mumbai.

High energy, positive attitude, dependable, and looking for a long-term position with the company.

Key Expectation

The candidate should be someone who does not wait for instructions for every follow-up, takes ownership of pending tasks, coordinates proactively with all concerned departments, and ensures that sales orders move smoothly from enquiry and order confirmation to dispatch and delivery.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.