A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
25,000 - 30,000 /month
Nhn Solutions
Andheri (West), Mumbai
1 - 3 years Experience in Customer Support / TeleCaller
Full Time
Key Responsibilities
Manage client relationships after order placement and ensure timely follow-ups.
Provide excellent after-sales service to maintain client satisfaction and build long-term relationships.
Collect genuine client feedback to understand their experience and identify areas for improvement.
Coordinate with clients from order confirmation until payment collection.
Address client queries, concerns, and complaints promptly and effectively.
Provide clients with the necessary information and support regarding company products and services.
Act as the primary point of contact for client-related issues and escalate concerns to the relevant departments when required.
Proactively resolve client issues and ensure a smooth customer experience.
Focus on client retention, satisfaction, and long-term business relationships.
