Relationship Manager

Key Responsibilities :

Customer Success Management :

Manage core Customer Success activities such as onboarding, training, support, account management, service delivery, up-sells, and advocacy.

Map and optimize the end-to-end customer journey by developing targeted interventions, driving engagement, analyzing data, and improving the overall experience.

Collaborate with cross-functional teams (Sales, Operations, Marketing, Design, and Legal) to ensure a unified and consistent customer experience.

Drive Customer Success outcomes including increased renewals, reduced churn, higher product adoption, and improved customer health scores.

Align with Customer Delight and Sales teams to drive retention, renewals, and up-sells based on customer feedback and usage insights.

Customer Communication & Engagement :

Serve as the primary point of contact for customers during project execution.

Provide regular updates on project progress, timelines, and post-installation support.

Handle customer complaints, queries, and escalations with empathy and urgency, ensuring swift and satisfactory resolution.

Foster long-term relationships to enhance trust, satisfaction, and advocacy.

Escalation & Issue Resolution :

Identify and address pain points during the design, installation, or documentation stages.

Proactively manage and resolve customer escalations in coordination with internal teams.

Ensure adherence to defined TAT (Turnaround Time) and NPS (Net Promoter Score) targets.

Quality Monitoring & Handover :

Conduct post-installation quality checks (remotely or on-site) to ensure SolarSquare’s quality standards are met.

Oversee accurate documentation of project status, net metering, compliance closure, and final handovers.

Collect customer feedback and ensure proper closure of all deliverables.

Leadership & Team Development :

Build and lead a world-class Customer Success team by recruiting, training, mentoring, and managing high-performing individuals.

Promote adherence to SOPs and best practices across the Customer Success function.

Measure and track team effectiveness using key performance metrics and operational goals.

Share regular, constructive feedback with internal stakeholders to improve collaboration and outcomes.

Continuous Improvement :

Capture and analyze customer insights to drive process improvements.

Support initiatives to improve customer satisfaction (NPS), reduce cancellations, and increase referrals.

Drive innovation in customer engagement and service delivery.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Relationship Manager job

1. What is the eligibility criteria to apply for this Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Relationship Manager job?
   Ans: This Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Relationship Manager job and during the employment with the company, i.e., Solar Square Energy Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Relationship Manager role?
   Ans: There is an immediate opening of 50 Relationship Manager at Solar Square Energy Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Relationship Manager job?
   Ans: This Relationship Manager job has Day Shift.