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Customer Support Relationship Manager

salary 25,000 - 30,000 /month
company-logo
job companyInstant Security And Facility Services Private Limited
job location 1st Block Koramangala, Bangalore
job experience1 - 6+ years Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Skills Required

Computer Knowledge
Query Resolution
Non-voice/Chat Process

Job Highlights

qualification
Graduate and above
gender
All genders
jobShift
09:00 AM - 06:00 PM | 6 days working | Flexible Shift

Job Description

We are looking for a Relationship Manager to join our team at Instant Security And Facility Services Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Gaming Zone RC arena. The role offers ₹ 25,000 - ₹ 30,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Flexible shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Support Relationship Manager job

  1. What skills and experience do you need for this Customer Support Relationship Manager job?
    Ans : To apply for this Customer Support Relationship Manager job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-7 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹25,000-₹30,000 per month in this Customer Support Relationship Manager position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Relationship Manager job follows a Flexible shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in 1st Block Koramangala, Bangalore.
  5. How many openings are available for this position?
    Ans : There is 1 opening available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Relationship Manager job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Relationship Manager, you will work on skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process.
  8. Where is this job located?
    Ans : This Customer Support Relationship Manager job is located in 1st Block Koramangala, Bangalore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-7 years of experience is ideal for this Customer Support Relationship Manager job.
  10. Why should you apply for this Customer Support Relationship Manager job?
    Ans : This Customer Support Relationship Manager job offers a salary between ₹25,000-₹30,000 per month. This is a Full Time opportunity and has 1 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Non-voice/Chat Process, Query Resolution

Shift

Flexible

Contract Job

No

Salary

₹ 25000 - ₹ 30000

Contact Person

Team ISFS

Interview Address

No. 4/A, 287, 1st Main Road, 1st Block Koramangala, Bangalore
Posted 4 hours ago
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