A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
35,000 - 40,000 /month
Falconaris Solutions
Koramangala, Bangalore
1 - 2 years Experience in Customer Support / TeleCaller
Full Time
We are looking for a Call Quality Analyst to join our team at Falconaris Solutions to handle customer calls, provide exceptional customer support and resolve queries related to customer service. The role offers an attractive in-hand salary of ₹35,416 - ₹40,000 and opportunities for growth.
Key Responsibilities:
Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.
Job Requirements:
The minimum qualification for this role is Graduate and 1 - 2 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the shift.
