jobhai.com logoA Naukri Group company
loginLoginHire Local Staff/hire

Customer Support Bpo Team Leader

salary 30,000 - 50,000 /month
company-logo
job companyWay To Work The Management Consultants
job location BTM Layout, Bangalore
job experience1 - 5 years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Computer Knowledge
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
Graduate and above
gender
All genders
jobShift
5 days working | Night Shift
star
PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Bpo Team Leader to join our team at Way To Work The Management Consultants. The role offers ₹30,000 - ₹50,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Graduate and 1 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Bpo Team Leader job

  1. What skills and experience do you need for this Customer Support Bpo Team Leader job?
    Ans : To apply for this Customer Support Bpo Team Leader job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 1-5 years of experience.
  2. What salary is offered for this Customer Support Bpo Team Leader job?
    Ans : The salary for this Customer Support Bpo Team Leader job ranges between ₹30,000-₹50,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Bpo Team Leader job follows a Night shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in BTM Layout, Bangalore.
  5. How many openings are available for this position?
    Ans : There are 50 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Bpo Team Leader job is open for both male and female candidates.
  7. What does the role of Customer Support Bpo Team Leader involve?
    Ans : As a Customer Support Bpo Team Leader, your work will involve skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Bpo Team Leader job is located in BTM Layout, Bangalore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 1-5 years of experience is ideal for this Customer Support Bpo Team Leader job.
  10. Why should you apply for this Customer Support Bpo Team Leader job?
    Ans : This Customer Support Bpo Team Leader job offers a salary between ₹30,000-₹50,000 per month. This is a Full Time opportunity and has 50 openings available.
Candidates can call HR for more info.
Read Moredown-arrow

Other Details

Incentives

No

No. Of Working Days

5

Skills Required

Computer Knowledge, Query Resolution, International Calling, Non-voice/Chat Process

Shift

Night

Contract Job

No

Salary

₹ 30000 - ₹ 50000

English Proficiency

Yes

Contact Person

Shruti Agarwal
Posted 7 hours ago
similar jobs

Apply to similar jobs

₹ 35,000 - 50,000 per month
Quess
Koramangala, Bangalore
Skills: International Calling
50 Openings
₹ 32,000 - 35,000 per month
Jobs Pedia
Silk Board, Bangalore
Skills: Query Resolution, Domestic Calling
10 Openings
₹ 40,000 - 50,000 per month
Hirerarity
1st Phase JP Nagar, Bangalore
Skills: Computer Knowledge, International Calling
50 Openings
Get jobs matching your profile
From the list of relevant jobs near to you.
register-free-banner
Stay updated with your job applies
send-app-link
Apply on jobs on the go and recieve all your job application updates