A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 20,000 /month
Hr Planning Network Private Limited
turbhe, Navi Mumbai
6+ months Experience in Customer Support / TeleCaller
Full Time
Job Description – Relationship Manager (Merchant Experience Advisor)
Role Overview
We are seeking a proactive and customer-focused Relationship Manager (Merchant Experience Advisor) to support merchants using our POS and digital payment solutions. The role includes handling queries, resolving issues, on boarding new merchants, and ensuring a smooth merchant experience through regular engagement.
Key Responsibilities
· Handle inbound and outbound calls, emails, and What Sapp queries from merchants.
· Resolve issues related to POS terminals, transactions, settlements, and account updates.
· Conduct welcome calls for new merchants and guide them on product usage.
· Follow up on complaints and ensure timely service closure.
· Educate merchants on offers, campaigns, and usage best practices.
· Promote additional services (upselling/cross-selling) to boost adoption.
· Maintain accurate records of interactions and resolutions.
Key Skills & Competencies
· Strong verbal & written communication (English & Hindi mandatory).
· Customer-first attitude with problem-solving skills.
· Ability to manage high call/email volumes efficiently.
· Basic knowledge of POS, UPI, digital payments, and chargebacks.
· Experience with CRM/ticketing systems (Odoo, Runo dialer, etc.) is a plus.
· Ability to work in a fast-paced environment and meet SLAs.
