Relationship Manager

 Job Description – Relationship Manager (Merchant Experience Advisor)

 Role Overview

We are seeking a proactive and customer-focused Relationship Manager (Merchant Experience Advisor) to support merchants using our POS and digital payment solutions. The role includes handling queries, resolving issues, on boarding new merchants, and ensuring a smooth merchant experience through regular engagement.

 Key Responsibilities

·         Handle inbound and outbound calls, emails, and What Sapp queries from merchants.

·         Resolve issues related to POS terminals, transactions, settlements, and account updates.

·         Conduct welcome calls for new merchants and guide them on product usage.

·         Follow up on complaints and ensure timely service closure.

·         Educate merchants on offers, campaigns, and usage best practices.

·         Promote additional services (upselling/cross-selling) to boost adoption.

·         Maintain accurate records of interactions and resolutions.

 Key Skills & Competencies

·         Strong verbal & written communication (English & Hindi mandatory).

·         Customer-first attitude with problem-solving skills.

·         Ability to manage high call/email volumes efficiently.

·         Basic knowledge of POS, UPI, digital payments, and chargebacks.

·         Experience with CRM/ticketing systems (Odoo, Runo dialer, etc.) is a plus.

·         Ability to work in a fast-paced environment and meet SLAs.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.