Quality Analyst

15,000 - 25,000 /month

Teleminds Infotech Private Limited

Sector V - Salt Lake, Kolkata

0 - 2 years Experience in Customer Support / TeleCaller

59 Openings

Full Time

Computer Knowledge

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Cab, PF

Job Title: Quality Analyst (International Voice Process)

Location: Salt Lake, Sector V, Kolkata (Work from Office)

Salary: Up to ₹4.8 LPA (Depending on experience)

Shift Timings:

- Girls: 6:00 AM – 3:00 PM / 8:00 AM – 5:00 PM

- Male Candidates: 3:00 PM – 12:00 AM (Rotational shifts, as per business requirement)

Transportation:

- Cab facility (Pick-up & Drop) is available.with travel allowances

Eligibility:

- Freshers and experienced candidates can apply.

- Excellent communication skills.

- Basic computer knowledge.

- Quality Analyst experience in an International BPO is preferred for experienced candidates.

Job Responsibilities:

- Monitor customer interactions and evaluate call quality.

- Provide feedback and coaching to agents.

- Prepare QA reports and maintain quality standards.

- Coordinate with Operations and Training teams.

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

Can freshers or experienced candidates apply for this Quality Analyst role?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Quality Analyst role.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹25,000 per month in this Quality Analyst position.
What shift and timings does this job follow?
Ans : This Quality Analyst job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many openings are available for this position?
Ans : There are 59 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Quality Analyst job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Quality Analyst, you will work on skills like Computer Knowledge.
Where is this job located?
Ans : This Quality Analyst job is located in Sector V - Salt Lake, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 0-2 years of experience is ideal for this Quality Analyst job.
Why should you apply for this Quality Analyst job?
Ans : This Quality Analyst job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 59 openings available.