Quality Analyst

📍 Location: Banashankari II Stage, Bengaluru

💼 Experience: 1–3 Years

🏢 Industry: Real Estate / Sales Operations

Skyvibe Groups is looking for a detail-oriented Backend Operations Executive to support our sales team through effective lead management, call quality monitoring, process tracking, and operational improvement.

🔎 Key Responsibilities

📞 Call Quality Monitoring

• Monitor inbound and outbound sales calls

• Evaluate communication, pitch accuracy, and process adherence

• Maintain call audit reports and track performance trends

📊 BDE Activity Tracking

• Track BDE activities during on-site visits

• Monitor check-ins, timelines, and productivity

🎯 Lead Management & Recovery

• Identify dropped, missed, and unresponsive leads

• Re-engage leads before and after sales visits

• Support improvement in lead conversion

⚙️ Process Improvement & Gap Analysis

• Identify gaps in sales and lead-management processes

• Highlight communication, tracking, and execution issues

• Support process improvements and workflow optimization

• Handle escalations involving delayed or mishandled leads

• Monitor TAT for lead handling

• Collect and analyze customer feedback

• Track competitor/market feedback from field inputs

🧠 What We’re Looking For

✅ Strong analytical and problem-solving skills

✅ Good communication and coordination abilities

✅ Attention to detail and a process-driven mindset

✅ Ability to multitask

✅ Good knowledge of the real estate sector is preferred

✅ Experience in sales operations, backend operations, or support roles

✅ Call auditing / quality analysis experience is an advantage

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.