Quality Analyst

20,000 - 25,000 /month

Axiona Health

Kirti Nagar, Delhi

6 - 12 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Job Highlights

12th Pass and above

All genders

6 days working | Day Shift

Internet Connection, PAN Card, Aadhar Card, Bank Account

Job Description

Job Description – Quality Analyst

Job Summary

We are looking for a detail-oriented and performance-driven Quality Analyst for our Australian Solar Campaign. The ideal candidate should have prior experience in quality monitoring, call auditing, and process improvement within an international voice process.

Key Responsibilities

 Monitor and audit agent calls on a daily basis

 Evaluate call quality as per process parameters and compliance standards

 Share timely feedback with agents and team leaders for performance improvement  Maintain quality scorecards and daily audit reports

 Identify recurring errors, gaps, and training needs

 Coordinate with Team Leaders and Trainers for improvement plans

 Ensure adherence to campaign scripts, pitch, and objection handling standards

 Prepare daily, weekly, and monthly QA performance reports

Eligibility / Requirements

 6 months to 1 year of experience in a Quality Analyst / Call Auditing role

 Experience in international voice process / Australian campaign / lead generation preferred

 Strong listening and analytical skills

 Excellent communication and feedback-sharing abilities

 Good knowledge of call auditing sheets, CRM, and reporting tools

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Quality Analyst job

What qualifications and experience are required for this Quality Analyst position?
Ans : Candidates should have a 12th Pass and above qualification with 1-1 years of experience and skills like Computer Knowledge, International Calling.
What is the salary and job type for this role?
Ans : The salary for this Quality Analyst job ranges between ₹20,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kirti Nagar, Delhi.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Quality Analyst job is open for both male and female candidates.
What are the key responsibilities of this Quality Analyst job?
Ans : As a Quality Analyst, key responsibilities include skills like Computer Knowledge, International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Quality Analyst job is located in Kirti Nagar, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling along with 1-1 years of experience is ideal for this Quality Analyst job.
Why should you apply for this Quality Analyst job?
Ans : This Quality Analyst job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 50 openings available.