Quality Analyst

25,000 - 32,000 /month

Activo Celtycs

8th block Koramangala, Bangalore

1 - 5 years Experience in Customer Support / TeleCaller

4 Openings

Full Time

Job Highlights

Industry Type: BPO

Languages: Hindi, Kannada

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We’re looking for experienced Quality Analysts (BPO) who can drive service excellence across voice & contact center operations.

💰 CTC: ₹3.89 – ₹4.5 LPA
📍 Location: Koramangala, Bangalore
🗣 Languages: English + any 2 (Tamil / Telugu / Kannada / Malayalam / Marathi)

🔍 What you’ll do:
✔ Audit & monitor quality with precision
✔ Deliver impactful feedback to improve agent performance
✔ Analyze CSAT/DSAT trends & drive improvements
✔ Act as SME for quality standards & best practices
✔ Identify gaps & implement CAPA initiatives

🎯 What we’re looking for:
✔ 1+ year experience as QA (BPO/Contact Center)
✔ Strong analytical & problem-solving mindset
✔ Excellent communication & stakeholder handling
✔ Ability to convert insights into measurable outcomes

🍽 Perks: Complimentary meals | Growth-driven environment

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Quality Analyst job

What are the eligibility criteria for this Quality Analyst job?
Ans : Candidates should have a 12th Pass and above qualification with 1-5 years of experience for this Quality Analyst job offered by Activo Celtycs in 8th block Koramangala, Bangalore.
What salary is offered for this Quality Analyst job?
Ans : The salary for this Quality Analyst job ranges between ₹25,000-₹32,000 per month.
What shift and timings does this job follow?
Ans : This Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in 8th block Koramangala, Bangalore.
How many openings are available for this position?
Ans : There are 4 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Quality Analyst job is open for both male and female candidates.
Where is this job located?
Ans : This Quality Analyst job is located in 8th block Koramangala, Bangalore.
Why should you apply for this Quality Analyst job?
Ans : This Quality Analyst job offers a salary between ₹25,000-₹32,000 per month. This is a Full Time opportunity and has 4 openings available.