Operations Associate

22,000 - 27,000 /month

Matchlog Solutions Private Limited

Hiranandani Gardens - Powai, Mumbai

0 - 6 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi, Marathi

Graduate and above

Males Only

6 days working | Flexible Shift

Job Benefits: PF

PAN Card, Aadhar Card, Bank Account

Job Description

Key Responsibilities

1. Process & Platform Management

• Support day-to-day processing across internal platforms and tools.

• Ensure workflows are updated, accurate, and compliant with timelines.

• Coordinate with internal teams and tech partners for smooth integration of process updates.

2. Documentation & Coordination

• Handle routine communication, requests, and updates from clients, partners, and internal

stakeholders.

• Assist with documentation, payment confirmations, and transaction follow-ups.

• Maintain records with accuracy and ensure timely responses.

3. Reporting, Analytics & Compliance

• Prepare and maintain operational reports and trackers for management.

• Use Excel/Google Sheets and other tools to analyse data and identify trends.

• Support reconciliations, compliance requirements, and audit preparedness.

• Provide structured inputs for dashboards and reviews.

4. Process Improvement

• Contribute to streamlining processes

• Suggest improvements based on experience.

• Apply logical problem-solving and systematic approaches in execution.

5. Cross-Functional Support

• Provide back-end and administrative support across operations, accounts, sales, and other

teams.

• Execute tasks as per SOPs with accuracy and timeliness.

• Demonstrate adaptability to evolving business and tech needs.

Skills & Qualifications

• Bachelor’s degree in Commerce, Business Administration, Finance, or related field.

• Minimum 1 year of experience in back-office processing, documentation, banking/finance, or

logistics operations.

• Strong technical and analytical skills with proficiency in Excel/Google Sheets (advanced

formulas, pivot tables, macros preferred).

• Exposure to automation tools (AppScript, ERP/CRM, RPA) is an advantage.

• Strong process orientation, accuracy, and attention to detail.

• Good communication skills and ability to follow structured procedures.

• Tech-savvy with the ability to quickly learn and adapt to in-house systems.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Operations Associate job

What skills and experience do you need for this Operations Associate job?
Ans : To apply for this Operations Associate job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Operations Associate job ranges between ₹22,000-₹27,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Operations Associate job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hiranandani Gardens - Powai, Mumbai.
How many vacancies are there for this Operations Associate job?
Ans : There are 2 vacancies for this Operations Associate role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 0-1 years of experience are eligible to apply for this Operations Associate role. Only male candidates are eligible.
What are the key responsibilities of this Operations Associate job?
Ans : As a Operations Associate, key responsibilities include skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Operations Associate position is Hiranandani Gardens - Powai, Mumbai.
Who is the right fit for this Operations Associate job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process with 0-1 years of experience is the right fit for this Operations Associate job.
What makes this Operations Associate job a good opportunity?
Ans : This Operations Associate job is a good opportunity as it offers a salary between ₹22,000-₹27,000 per month. This is a Full Time job and has 2 openings.