Customer Support International Voice Process

24,000 - 28,000 /month

Accenture Solutions Private Limited

Vikhroli (East), Mumbai

Freshers in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Night Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card

Job Description

Job Title: International Voice Process (Freshers)
Location: Mumbai [ Vikhroli ]
Job Type: Work from Office
Shift: Night Shift (US Shift)
Job Summary
We are hiring fresh graduates for an International Voice Process to support employees of a global organization. The role involves handling inbound HR-related queries over calls and providing timely, accurate, and professional resolutions.
Key Responsibilities
Handle inbound voice calls from employees based in the US.
Resolve HR-related queries including payroll, attendance, leave, benefits, employee records, onboarding, and HR policies.
Provide a high-quality customer experience while maintaining professionalism.
Accurately document interactions and update internal systems.
Meet defined quality, productivity, and service-level targets.
Escalate complex issues to the relevant teams whenever required.
Eligibility
Freshers are welcome to apply.
Any Graduate (2023, 2024, 2025 & 2026 pass-outs).
Excellent English communication skills (mandatory).
Comfortable working in rotational night shifts (US timings).
Basic computer knowledge and typing skills.
Immediate joiners are preferred.
Salary & Benefits
Competitive salary.
Cab facility (as per company policy).
Comprehensive training provided.
Excellent career growth opportunities in HR Operations and Global Shared Services.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support International Voice Process job

Can freshers or experienced candidates apply for this Customer Support International Voice Process role?
Ans : Candidates who have a Graduate and above qualification can apply for this Customer Support International Voice Process role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support International Voice Process job ranges between ₹24,000-₹28,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support International Voice Process job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vikhroli (East), Mumbai.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support International Voice Process job is open for both male and female candidates.
What are the key responsibilities of this Customer Support International Voice Process job?
Ans : As a Customer Support International Voice Process, key responsibilities include skills like International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support International Voice Process job is located in Vikhroli (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along is ideal for this Customer Support International Voice Process job.
Why should you apply for this Customer Support International Voice Process job?
Ans : This Customer Support International Voice Process job offers a salary between ₹24,000-₹28,000 per month. This is a Full Time opportunity and has 50 openings available.