Customer Care Representative

25,000 - 41,000 /month

Sembridge

Hiranandani Gardens - Powai, Mumbai

0 - 4 years Experience in Customer Support / TeleCaller

98 Openings

Full Time

Skills Required

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

Females Only

5 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are looking for a Customer Care Representative to join our team at Sembridge. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹25,000 - ₹41,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Care Representative job

Can freshers or experienced candidates apply for this Customer Care Representative role?
Ans : Candidates who have a 12th Pass and above qualification with 0-4 years of experience can apply for this Customer Care Representative role.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Representative job ranges between ₹25,000-₹41,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hiranandani Gardens - Powai, Mumbai.
How many vacancies are there for this Customer Care Representative job?
Ans : There are 98 vacancies for this Customer Care Representative role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 0-4 years of experience are eligible to apply for this Customer Care Representative role. Only female candidates are eligible.
What are the key responsibilities of this Customer Care Representative job?
Ans : As a Customer Care Representative, key responsibilities include skills like International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Representative position is Hiranandani Gardens - Powai, Mumbai.
Who is the right fit for this Customer Care Representative job?
Ans : A candidate having skills like International Calling, Query Resolution with 0-4 years of experience is the right fit for this Customer Care Representative job.
What makes this Customer Care Representative job a good opportunity?
Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹25,000-₹41,000 per month. This is a Full Time job and has 98 openings.