A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
40,000 - 50,000 /month
Trovech Infotech Private Limited
HSR Layout, Bangalore
6 - 6+ years Experience in Customer Support / TeleCaller
Full Time
We are looking for a Operation Manager to join our team Meru Info Solutions. The role offers 40k-55k and involves managing who Strength, regarding delivering outstanding customer service, Reports related to BPO . Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Managing operations in BPO
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Masters degree and 13+ years experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 Working Days week during the General Shift.
High Demand
