Operation Manager

15,000 - 40,000 /month

Pemlix Technology Solutions Private Limited

Behala Thana, Kolkata

1 - 5 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Job Highlights

12th Pass and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Operation Manager to join our team at Pemlix Technology Solutions Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹15,000 - ₹40,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Operation Manager job

What are the eligibility criteria for this Operation Manager job?
Ans : Candidates should have a 12th Pass and above qualification with 1-5 years of experience for this Operation Manager job offered by Pemlix Technology Solutions Private Limited in Behala Thana, Kolkata.
What salary is offered for this Operation Manager job?
Ans : The salary for this Operation Manager job ranges between ₹15,000-₹40,000 per month.
What shift and timings does this job follow?
Ans : This Operation Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Behala Thana, Kolkata.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Operation Manager job is open for both male and female candidates.
Where is this job located?
Ans : This Operation Manager job is located in Behala Thana, Kolkata.
Why should you apply for this Operation Manager job?
Ans : This Operation Manager job offers a salary between ₹15,000-₹40,000 per month. This is a Full Time opportunity and has 5 openings available.