Operation Executive

Job Title: Operations Executive

Location: Kolkata

Job Description:

We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.

Key Responsibilities:

1. Operational Support

• Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.

• Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.

• Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.

2. Customer Interaction

• Respond to customer queries via email and phone in a professional and timely manner.

• Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.

• Maintain detailed logs of customer interactions, feedback, and action taken.

3. Data Management & Reporting

• Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.

• Analyse operational data to identify inefficiencies, cost-saving opportunities, and performance trends.

Required Skills:

• Comfortable with handling data and making calculations.

• Proficiency in MS Excel.

• Ability to work in double shifts.

• Excellent communication (verbal and written) in English; additional language proficiency is a plus.

• Ability to handle pressure and multitask efficiently in a fast-paced environment.

• Strong organizational and time-management skills.

• Positive attitude with a problem-solving mindset and the ability to work independently or in a team.

Experience:

· 0–2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.

Shifts:

· Day Shift: 11am – 9pm

· Night Shift: 9pm – 7am

6 Days Working (Rotational Week-Offs)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.