Customer Support Call Centre BPO Executive

23,000 - 30,000 /month

Talents Villa Staffing Solution Private Limited

Sector V - Salt Lake, Kolkata

Freshers in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

09:00 AM - 06:00 PM | 5 days working | Night Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

Key ResponsibilitiesCustomer Support: Handle inbound and outbound voice calls from international clients professionally.Query Resolution: Listen actively to customer issues, diagnose problems, and provide accurate, efficient solutions.Product Knowledge: Understand and clearly explain our products, services, or account details to callers.Documentation: Log call details, complaints, and customer information accurately into the internal CRM system.Quality & Compliance: Meet strict performance metrics such as Average Handle Time (AHT), Call Quality scores, and CSAT.Requirements & QualificationsEducation: Minimum 10+2 (Higher Secondary) or any graduate.Communication: Excellent verbal English communication skills with a neutral or easily understood accent.Flexibility: Willingness to work in rotational shifts, specifically night shifts (US time zones).Soft Skills: Active listening, high patience, and the ability to handle stressful situations calmly.Tech Skills: Basic computer literacy and typing proficiency.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Call Centre BPO Executive job

Can freshers or experienced candidates apply for this Customer Support Call Centre BPO Executive role?
Ans : Candidates who have a 12th Pass and above qualification can apply for this Customer Support Call Centre BPO Executive role.
What salary is offered for this Customer Support Call Centre BPO Executive job?
Ans : The salary for this Customer Support Call Centre BPO Executive job ranges between ₹23,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Call Centre BPO Executive job follows a Night shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many vacancies are there for this Customer Support Call Centre BPO Executive job?
Ans : There are 50 vacancies for this Customer Support Call Centre BPO Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Call Centre BPO Executive job is open for both male and female candidates.
What does the role of Customer Support Call Centre BPO Executive involve?
Ans : As a Customer Support Call Centre BPO Executive, your work will involve skills like International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Call Centre BPO Executive position is Sector V - Salt Lake, Kolkata.
Who is the right fit for this Customer Support Call Centre BPO Executive job?
Ans : A candidate having skills like International Calling is the right fit for this Customer Support Call Centre BPO Executive job.
What makes this Customer Support Call Centre BPO Executive job a good opportunity?
Ans : This Customer Support Call Centre BPO Executive job is a good opportunity as it offers a salary between ₹23,000-₹30,000 per month. This is a Full Time job and has 50 openings.