Onboarding Process Team Leader

20,000 - 22,000 /month

Quicksource World

2nd Stage Nagarbhavi, Bangalore

1 - 4 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Job Highlights

Industry Type: BPO

Languages: Hindi, Kannada

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Onboarding Process Team Leader to join our team at Quicksource World. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹20,000 - ₹22,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Onboarding Process Team Leader job

What qualifications and experience are required for this Onboarding Process Team Leader position?
Ans : Candidates should have a Graduate and above qualification with 1-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Onboarding Process Team Leader job ranges between ₹20,000-₹22,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Onboarding Process Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in 2nd Stage Nagarbhavi, Bangalore.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Onboarding Process Team Leader job is open for both male and female candidates.
Where is this job located?
Ans : This Onboarding Process Team Leader job is located in 2nd Stage Nagarbhavi, Bangalore.
Why should you apply for this Onboarding Process Team Leader job?
Ans : This Onboarding Process Team Leader job offers a salary between ₹20,000-₹22,000 per month. This is a Full Time opportunity and has 50 openings available.