Responsibilities: Handle customer queries and service-related communication.
Coordinate with technicians and service advisors.
Manage job sheets, service records, and backend documentation.
Update service status in company portals and systems.
Follow up on pending repairs, parts, and customer deliveries.
Prepare reports and maintain operational data.
Ensure smooth day-to-day service center operations.
Good communication and computer skills.
Knowledge of MS Office (Excel, Word, Email).
Experience in service center/customer support operations preferred.
Ability to handle customers professionally and work in a team.