Key Relationship Manager

18,500 - 38,500 /month

Zebra Rollers Private Limited

Vidya Vihar West, Mumbai

0 - 6+ years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Domestic Calling

Computer Knowledge

Non-voice/Chat Process

International Calling

Query Resolution

Job Highlights

Industry Type: Loan/ Credit Card

All Education levels

All genders

5 days working | Day Shift

Job Description

We are looking for a Key Relationship Manager to join our team at Zebra Rollers Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card. The role offers ₹18500 - ₹38500 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Key Relationship Manager job

What is the eligibility criteria to apply for this Key Relationship Manager job?
Ans: The candidate should be All Education levels and above with 0 - 6+ years Experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18500 - ₹38500 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Key Relationship Manager job?
Ans: This Key Relationship Manager job will have 5 working days.
Are there any charges applicable while applying or joining this Key Relationship Manager job?
Ans: No, there is no fee applicable for applying this Key Relationship Manager job and during the employment with the company, i.e., Zebra Rollers Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Key Relationship Manager role?
Ans: There is an immediate opening of 2 Key Relationship Manager at Zebra Rollers Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Key Relationship Manager job?
Ans: This Key Relationship Manager job has Day Shift.