Customer Relationship Manager

30,000 - 60,000 /month*

Osense Technologies Private Limited

Work from home

₹20,000 incentives included

0 - 6+ years Experience in Customer Support / TeleCaller

15 Openings

Incentives included

Work From Home

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi

All Education levels

All genders

5 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Laptop/Desktop

Job Description

We are looking for a Customer Relationship Manager to join our team at Osense Technologies Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹30000 - ₹60000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Relationship Manager job

What is the eligibility criteria to apply for this Customer Relationship Manager job?
Ans: The candidate should be All Education levels and above with 0 - 6+ years Experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹30000 - ₹60000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Customer Relationship Manager job?
Ans: This Customer Relationship Manager job will have 5 working days.
Are there any charges applicable while applying or joining this Customer Relationship Manager job?
Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Osense Technologies Private Limited.
Is it a work from home job?
Ans: Yes, it’s a work from home job and can be done online.
How many openings are there for this Customer Relationship Manager role?
Ans: There is an immediate opening of 15 Customer Relationship Manager at Osense Technologies Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Relationship Manager job?
Ans: This Customer Relationship Manager job has Day Shift.

Candidates can call HR for more info.

Other Details

Incentives

Yes

No. Of Working Days

Benefits

Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution, International Calling, Non-voice/Chat Process, Email and Chat Support, Communication skills, Customer handling, Customer managament

Shift

Day

Salary

₹ 30000 - ₹ 60000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

Nivedita

Posted 2 days ago

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