21 Customer Support / TeleCaller Jobs in Guwahati

Guwahati is recognized as one of the moderate demand markets for Customer Support / TeleCaller roles, with a growing number of customer support and telecalling professionals active openings currently available. This steadily growing job market is driven by 24x7 customer service demand across industries, creating opportunities for both freshers and experienced customer support and telecalling professionals. Employers across BPO, e-commerce, banking are actively hiring, with 17 new roles added in recent hiring cycles.

Customer Support / TeleCaller salaries in Guwahati range between ₹9,500–₹35,000 per month. Entry-level roles begin near ₹9,500, while professionals with 2–4 years experience approach ₹35,000. Pay is structured as a fixed salary plus performance incentives and has remained stable year over year.

Customer Support / TeleCaller jobs within Guwahati are largely concentrated in Paltan Bazaar, Dharapur and Amingaon. Employers prefer these areas for their infrastructure and connectivity. Candidates in Guwahati can target these zones to optimise commute efficiency.

Employers expect strong skills in customer query resolution, call handling, CRM usage, supported by patience, clear communication, active listening. Knowledge of tools like Zoho CRM, Freshdesk, Zendesk, IVR systems is typically required. Minimum eligibility starts at 10th pass, whereas a graduate degree and customer service certification improve chances of shortlisting.

In Guwahati, Customer Support / TeleCaller openings cover positions such as customer support executive, telecaller, BPO agent. The work is mostly Work from office, though Office-based options are available with certain employers. Entry-level roles fit candidates with 0–1 years experience, while 2–4 years open up higher responsibility roles. The work nature is characterized by high-volume communication role with KPI-driven performance.