International Voice Process

Job Description: Customer Experience Support Services (CXSS)

Position: Customer Experience Executive
Experience Required: Minimum 1 year in International Customer Support (Voice/Non-Voice) with Upselling experience

Key Responsibilities:

• Handle international customer queries through calls, chats, or emails with professionalism and empathy.

• Provide accurate information, resolve issues, and ensure high-quality customer experience.

• Identify customer needs and offer appropriate products/services through upselling and cross-selling techniques.

• Maintain customer satisfaction by following standard processes and service guidelines.

• Document interactions, feedback, and resolutions in CRM tools.

• Work closely with the team to achieve customer support and sales targets.

• Ensure compliance with company policies and international quality standards.

Skills & Qualifications:

• Minimum 1 year of experience in International Customer Care/CCE role.

• Strong communication skills in English (verbal & written).

• Proven ability in upselling / cross-selling.

• Problem-solving attitude with customer-centric mindset.

• Ability to work in a target-driven environment.

• Flexible with rotational shifts (including night shifts).

Benefits:

• Competitive salary with incentives on upselling.

• International exposure and career growth opportunities.

• Friendly and professional work environment.

Contact Us - 6206663105

Satyajit@infiniserveitsolutioninc.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this International Voice Process job

1. What is the eligibility criteria to apply for this International Voice Process job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this International Voice Process job?
   Ans: This International Voice Process job will have 5 working days.
4. Are there any charges applicable while applying or joining this International Voice Process job?
   Ans: No, there is no fee applicable for applying this International Voice Process job and during the employment with the company, i.e., INFINISERVE IT SOLUTION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International Voice Process role?
   Ans: There is an immediate opening of 20 International Voice Process at INFINISERVE IT SOLUTION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International Voice Process job?
   Ans: This International Voice Process job has Day Shift.