International Voice Process

15,000 - 35,000 /month

Epicenter

Mira Road, Mumbai

6 - 36 months Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Night Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a International Voice Process to join our team at EPICENTER. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹15,000 - ₹35,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 6 months - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this International Voice Process job

Who is eligible to apply for this International Voice Process job at Epicenter?
Ans : Candidates should have a Graduate and above qualification and skills like International Calling for this International Voice Process job offered by Epicenter.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹35,000 per month in this International Voice Process position.
What shift and timings does this job follow?
Ans : This International Voice Process job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Mira Road, Mumbai.
How many openings are available for this position?
Ans : There are 20 openings available for this position.
Is this job open for all genders?
Ans : Yes, this International Voice Process job is open for both male and female candidates.
What work will you do in this role?
Ans : As a International Voice Process, you will work on skills like International Calling.
Where is this job located?
Ans : This International Voice Process job is located in Mira Road, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 1-3 years of experience is ideal for this International Voice Process job.
Why should you apply for this International Voice Process job?
Ans : This International Voice Process job offers a salary between ₹15,000-₹35,000 per month. This is a Full Time opportunity and has 20 openings available.