International Voice Process

25,000 - 34,000 /month

Bluglint Solutions

Sector 30 Gurgaon, Gurgaon

6 - 36 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: Software & IT Services

Languages: Hindi

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab

Job Description

Location: Sector 30, Gurgaon, Star Mall
Work Mode: Work From Office
Salary: 25,000 – 34,000 CTC per month
Experience: Minimum 6 months International BPO + Tech Support
Working Days: 5 Days | Rotational Shifts | Rotational Weekly Offs

Job Description

We are hiring Customer Success Associates for an International Voice Process (US) at Transcom, Gurgaon. You will be handling inbound calls from American customers for Vivint Smart Home — a leading US-based smart home security and automation company.

Key Responsibilities

Handle inbound calls from US-based customers regarding smart home devices and services
Troubleshoot technical issues related to smart home equipment — security cameras, smart locks, alarm systems, and home automation devices
Guide customers step-by-step to resolve connectivity and app-related issues
Ensure high customer satisfaction by providing quick and effective solutions
Identify opportunities to upsell upgraded plans and new smart home products to existing customers
Maintain accurate call records and update customer information in the system
Meet daily targets for call handling time, customer satisfaction, and upselling

Required Skills & Eligibility

Excellent English communication skills — verbal fluency is mandatory
Minimum 6 months of International BPO experience (US/UK/Australia process preferred)
Tech support or troubleshooting experience is mandatory
Comfortable with rotational shifts including night shifts (US time zone)
Basic computer knowledge and typing skills
Graduate or Undergraduate both can apply
Must reside within 20 KM from Sector 30, Gurgaon

Who Should NOT Apply

Candidates with domestic BPO experience only
Freshers with zero work experience
Candidates residing more than 20 KM from office location
Candidates not comfortable with rotational/night shifts

Benefits & Perks

Both side cab facility
Rotational weekly off
Stable MNC work environment
Fast-track growth in international BPO domain
On-roll opportunity with Transcom

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this International Voice Process job

What skills and experience do you need for this International Voice Process job?
Ans : To apply for this International Voice Process job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-3 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹34,000 per month in this International Voice Process position.
What shift and timings does this job follow?
Ans : This International Voice Process job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 30 Gurgaon, Gurgaon.
How many vacancies are there for this International Voice Process job?
Ans : There are 25 vacancies for this International Voice Process role.
Is this job open for all genders?
Ans : Yes, this International Voice Process job is open for both male and female candidates.
What work will you do in this role?
Ans : As a International Voice Process, you will work on skills like Computer Knowledge, International Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this International Voice Process position is Sector 30 Gurgaon, Gurgaon.
Who is the right fit for this International Voice Process job?
Ans : A candidate having skills like Computer Knowledge, International Calling, Query Resolution with 1-3 years of experience is the right fit for this International Voice Process job.
What makes this International Voice Process job a good opportunity?
Ans : This International Voice Process job is a good opportunity as it offers a salary between ₹25,000-₹34,000 per month. This is a Full Time job and has 25 openings.