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Customer Support International Voice Process Agent

salary 19,000 - 23,000 /month
company-logo
job companyWc Consultancy & Training Service Private Limited
job location Manek Nagar, Navi Mumbai
job experience6 - 72 months Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Computer Knowledge
International Calling
Query Resolution

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
5 days working | Day Shift
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Job Benefits: PF
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Aadhar Card, Bank Account
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Job Description

We are looking for a International Voice Process Agent to join our team at WC CONSULTANCY & TRAINING SERVICE PRIVATE LIMITED. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹19,000 - ₹23,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 6 months - 6 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Customer Support International Voice Process Agent job

  1. What skills and experience do you need for this Customer Support International Voice Process Agent job?
    Ans : To apply for this Customer Support International Voice Process Agent job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution along with 1-6 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹19,000-₹23,000 per month in this Customer Support International Voice Process Agent position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support International Voice Process Agent job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Manek Nagar, Navi Mumbai, Mumbai.
  5. How many vacancies are there for this Customer Support International Voice Process Agent job?
    Ans : There are 50 vacancies for this Customer Support International Voice Process Agent role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support International Voice Process Agent job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support International Voice Process Agent, you will work on skills like Computer Knowledge, International Calling, Query Resolution.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support International Voice Process Agent position is Manek Nagar, Navi Mumbai, Mumbai.
  9. Who is the right fit for this Customer Support International Voice Process Agent job?
    Ans : A candidate having skills like Computer Knowledge, International Calling, Query Resolution with 1-6 years of experience is the right fit for this Customer Support International Voice Process Agent job.
  10. What makes this Customer Support International Voice Process Agent job a good opportunity?
    Ans : This Customer Support International Voice Process Agent job is a good opportunity as it offers a salary between ₹19,000-₹23,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

PF

Skills Required

Computer Knowledge, International Calling, Query Resolution

Shift

Day

Contract Job

No

Salary

₹ 19000 - ₹ 23000

English Proficiency

Yes

Contact Person

Sagar Zubair Ansari

Interview Address

navi mumbai, Adarsh Nagar, Navi Mumbai, Mumbai
Posted 10 hours ago

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Job Hai > Jobs in Navi Mumbai > Customer Support / TeleCaller Jobs in Navi Mumbai > International Voice Process Agent